Contact Us InstaForex India

InstaForex Customer Support Channels in India

Our company offers diverse communication options for traders throughout India. We operate 24/7 support via live chat, email, and phone services. Indian clients can access assistance in English for platform issues, account queries, and technical problems.

Verification, deposits, and withdrawals are managed efficiently by our support team. Live chat replies within 2-3 minutes during busy periods, while emails are answered in 4-6 hours. Phone support includes callback options tailored for Indian time zones.

We also assist with MetaTrader 4 and 5 setups, PAMM account management, and ForexCopy usage. Our multilingual team ensures that Indian traders receive clear guidance and prompt resolutions.

• Live chat active 24/7 via Client Area
• Email support at [email protected]
• Phone callback requests through Client Area
• Mobile app support via InstaForex app
• Social media for general queries

Support specialists handle technical analysis questions and account management with expertise. We prioritize quick and accurate responses for the Indian market.

Accessing Live Chat Support

Client Area Chat Function

Log in to the Client Area with your trading account credentials. Locate the support section in the main menu and select the live chat icon to start a session. Your account details appear automatically for faster assistance.

Chats remain active for 30 minutes of inactivity. Traders can upload screenshots to illustrate technical issues. Chat transcripts are saved for reference in follow-ups and quality control.

Mobile App Chat Access

Download the InstaForex app via Google Play or Apple App Store. Open the app and tap the support menu, then select the chat icon. The mobile chat supports file uploads and offers the same features as desktop chat.

Email Support Services

Send emails to [email protected] including your account number in the subject line. Provide detailed problem descriptions and attach screenshots when relevant. Different departments handle verification, financial, and technical issues.

Response time varies by category, with verification taking up to 12 hours and technical matters addressed within 6 hours. We confirm receipt within one hour on business days. Follow-ups are prioritized to speed resolution.

• Account verification: 6-12 hours response
• Deposit/withdrawal inquiries: 4-8 hours
• Technical support: 2-6 hours
• General questions: 8-24 hours
• PAMM account issues: 12-24 hours

Email templates are available for structured requests like verification or withdrawals. Using these formats helps expedite the support process.

Phone Support and Callback Service

International Phone Numbers

Indian traders can request callbacks through the Client Area or mobile app. Specify your preferred time in Indian Standard Time (IST). Our phone support covers Asian, European, and American trading sessions with extended hours.

Callback requests are processed within 10-15 minutes during peak periods. Weekend support focuses on urgent matters only. Emergency issues receive immediate attention regardless of time zone.

Voice Support Features

Phone support includes screen sharing for technical troubleshooting. Representatives guide installation, indicator setup, and order execution on MetaTrader platforms. Calls are recorded for quality assurance.

Our team explains account opening, verification, deposit methods, spreads, and leverage options tailored for Indian clients.

Account Verification Support

Indian traders should upload original photos of valid identification documents via the Client Area verification page. Scanned copies are not accepted. Level 1 verification requires a government-issued ID or passport valid for at least six months.

Level 2 verification involves submitting proof of address such as utility bills or bank statements with official stamps or QR codes. The address must match your registered details exactly.

• High-resolution color photos without cropping
• Complete document visibility including edges
• Matching personal info across all documents
• Documents valid for six months or more
• Clear official stamps and markings required

Verification is usually completed between 3 minutes and 24 hours depending on document quality. Rejected submissions receive detailed feedback for resubmission. The InstaVerify app simplifies document capture and status tracking.

Trading Platform Support

MetaTrader Installation Assistance

We assist Indian clients with installing MetaTrader 4 and MetaTrader 5 on Windows, Mac, Android, and iOS devices. Download official versions from our website to ensure compatibility and safety.

Our support includes verifying system requirements, adjusting firewall and antivirus settings, and connecting to our servers with your credentials. We explain order execution, stop loss, and take profit configuration clearly.

Trading Tools Configuration

Our team guides traders in setting up trailing stops, pending orders, and multi-timeframe chart analysis. Installation of custom indicators and templates is supported for workflow optimization.

MetaTrader 5 features such as economic calendar, market depth, and algorithmic trading are covered. We explain hedging, netting, and position management functionalities in detail.

Deposit and Withdrawal Support

Indian traders can fund accounts via bank wire transfers, credit/debit cards, electronic wallets, cryptocurrencies, and local payment methods. Minimum deposit starts at $1 with a 30% welcome bonus applied automatically.

Deposit processing times vary: bank wire takes 1-3 business days, credit cards are instant up to 2 hours, and e-wallets process within 1 hour. Transaction tracking numbers are provided for transparency.

• Bank transfers require SWIFT codes and incur bank fees
• Visa and MasterCard deposits have no fees and quick processing
• Skrill, Neteller, and other e-wallets are supported
• Cryptocurrency deposits accepted in Bitcoin and Ethereum
• Local Indian payment options integrated for convenience

Withdrawals require PIN verification and matching account names. Processing ranges from instant to 5 business days depending on method. Currency conversion uses current market rates with low spreads and disclosed fees.

Educational Support and Resources

We offer educational materials tailored for Indian traders including webinars, video tutorials, and articles. Topics cover forex basics, technical analysis, and risk management updated to reflect market changes.

Distance courses cover fundamental and advanced trading concepts, algorithmic strategies, and portfolio management. We provide training on ForexCopy system use, PAMM account management, and diversification.

• Forex fundamentals and market analysis
• Technical analysis tools and chart reading
• ForexCopy and PAMM investment systems
• Mobile trading tutorials and app usage
• Economic calendar and news interpretation

Research tool training includes volatility measures, correlation analysis, and market sentiment indicators. Personalized training and group webinars focus on Indian market specifics.